Chatbots Voicebots Mailbots
Offer your customers 24/7 automated support to resolve inquiries and execute transactions using our bots, seamlessly integrated into your business to deliver more human-like conversations.
The Key Features You Can Benefit From Include:
- Omnichannel customer support: WhatsApp, Facebook, Instagram, phone calls, email, web, and other social media platforms.
- Provide hybrid support with bots and live agents.
- Simplify agent workflows with our Agent Module, which centralizes all communications in one place.
- Leverage our Copilot so your agents receive real-time guidance from a bot for clear and accurate responses.
- Use a self-management tool to customize your service at any time.
- Manage service flows with voice message recognition and visual elements like buttons, stickers, and emojis.
- Benefit from natural language understanding and generative AI.
- Support for multiple languages: Spanish, English, French, and Portuguese.
- Access top-tier reports and dashboards for clear insights into your service performance.
- Ensure the security and confidentiality of your service data.
COMPANIES THAT RELY ON OUR TECHNOLOGY
Chatbots
With our chatbot, you can:
- Enhance your website by organizing the chat in line with your brand guidelines and using graphic elements that facilitate customer interaction, such as carousels, menus, lists, selection buttons, multimedia, and more.
- Provide support on WhatsApp by utilizing interactive components and understanding the audio messages sent by your customers.
- Proactively reach out to your customers by sending them messages on WhatsApp to offer better service and keep them updated on your offerings.
- Manage all your social media platforms centrally, ensuring no customer inquiry goes unanswered.
- Access real-time reports to see how your customers feel about the support and service they received.
Voicebots
With our phone call bot, you can:
- Handle customer interactions using natural language or through tone selection.
- Automatically capture the information required for your service.
- Choose the voice for your bot, whether standard or neural, and adjust parameters like speed, intonation, and volume.
- Use pre-recorded audio or generate responses using Text-to-Speech (TTS).
- Resolve routine inquiries without taking up your agents’ time.
- Enhance support by offering video calls as an additional option.
Mailbot
With our email bot, you can:
- Manage all your emails without missing a single one.
- Set up rules to filter emails that don’t require your attention.
- Use Natural Language Understanding (NLU) to extract data and identify intent from the subject and body of the email.
- Configure automated responses.
- Validate content to assign the appropriate agent for handling.
- Analyze attachments to check readability, ensure required formats, and extract information that enhances productivity.
- Set up response templates to enable agents to reply more efficiently.
Virtual Assistants FAQs
It’s an artificial intelligence program designed to simulate conversations with human users, typically through online chat interfaces. These bots can answer questions, provide information, perform specific tasks, and engage in interactions similar to what a human would do in a live chat.
Also known as a voice assistant or virtual assistant, it’s an artificial intelligence program designed to interact with users through speech. These bots use voice recognition technology to understand and process voice commands, allowing users to make inquiries, perform actions, and obtain information using only their voice, without the need for text-based interfaces.
It is an email automation program that uses artificial intelligence to manage and respond to emails automatically. These bots can categorize emails, send automated replies, provide information, and perform other actions based on predefined instructions. They are useful for efficiently handling large volumes of emails and providing quick responses to common inquiries.
Bots can handle a wide range of tasks and inquiries, from providing basic information about schedules, products, or services to assisting with more complex issues, processing transactions, scheduling appointments, making purchases, applying for credit, and more.
Cari AI is certified under the ISO 27.001 international standard, which outlines the requirements for implementing, maintaining, and continuously improving an Information Security Management System. As a result, our bots are designed to comply with applicable data privacy and security regulations. User information is handled securely and used only for specific purposes, in accordance with the company’s privacy policies.
- Cari AI offers 24/7 support for emergencies and provides online assistance plans for resolving inquiries, reporting incidents, and requesting requirements.
- It has an expert team that will guide you in achieving your objectives at all times.
Our bots have an excellent understanding of natural language and manage the context of your questions effectively. Additionally, they feature a Generative AI module to provide more human-like responses and enhance the understanding of your customers’ requests
Bots operate automatically and can handle inquiries instantly and at scale, 24/7. They can manage a vast knowledge base to resolve your customers’ questions and integrate with your services to provide transactional information without human intervention.
The advantages include 24/7 availability, the ability to handle multiple inquiries simultaneously across different channels, quick response times, and reduced operational costs for businesses. Additionally, bots can provide consistent and accurate responses. This helps improve customer service and enhance customer loyalty
If the bot cannot address your inquiry, we can redirect your conversation to a human agent for additional assistance. It may also provide suggestions on how to rephrase your question to obtain a more accurate response
Our bots are available on all your traditional and digital channels, such as WhatsApp, Telegram, Facebook, Messenger, Instagram, LinkedIn, phone calls, web, mobile apps, email, Teams, YouTube, App Store, Play Store, and more.
It’s important to provide your customers with the flexibility to contact you through their preferred channel so they feel more comfortable with your service.
Cari provides you with a self-management tool for your bots, allowing you to customize them as you wish and whenever you want.
Our bots currently support English, Spanish, French, and Portuguese. If you need additional languages, you can contact our sales team to check the feasibility of adding a new language.
Omnichannel is a customer service strategy aimed at providing a unified and consistent experience across all available communication channels (such as live chat, email, phone, social media, video calls, and others). This involves complete integration of channels to ensure that customers can switch between them seamlessly and without losing context in their interaction with the brand.
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