Humanize and Optimize Your Customer Service with Video Calls
Recommended Use Cases
- Replacing in-person visits
- Conducting staff interviews
- Providing technical support
- Product demonstrations
- Telemedicine
- Training sessions
- Personalized consultation
Humanize and Optimize Your Customer Service with Video Calls
The video call service available in Cari allows you to offer your customers a more personalized experience through all your social media and digital channels. It provides a seamless and professional experience that also enhances the productivity and efficiency of your virtual interactions.
- Replacing in-person visits
- Conducting staff interviews
- Providing technical support
- Product demonstrations
- Telemedicine
- Training sessions
- Personalized consultation
Service Indicators
First Contact Resolution
Agent Transfer Rate
Agent Transfer Rate
Key Video Call Features
Automatic or Scheduled Attention
You can handle video calls immediately or schedule appointments.
Customizable Waiting Room
Personalize the waiting room to match your brand.
Recording Options
Record video calls as needed for future analysis or record-keeping.
Satisfaction Surveys
Collect customer feedback at the end of the video call.
Real-Time Agent Monitoring
Monitor live interactions to provide immediate support.
Indicadores del Servicio
Measure and analyze service performance to optimize operations.
Before the Video Call
From the Supervisor
- Waiting Room Configuration
- Configuration of the agent’s interface
- Setup of the background for agents
- Recording configuration
- Scheduling setup
- Consultation, updating, and cancellation
- Reminder configuration
From the User
- Instant Video Call Request
- Video Call Scheduling
- Reminders
From the Agent
- Access the Agent Console
- Grant permissions for monitoring their work screen
During the Video Call
From the Supervisor
- Online Supervision
- Centralized Management
- Service Alerts
From the User
- Waiting Room
- Microphone Control
- Front and Rear Camera Control
- Document Sending
- Screen Sharing
From the Agent
- Video Call Management
- Call entry
- Quality and Duration Control
- Brand Consistency
- Centralized Management
- Screen Sharing
- Device Transfer
After the Video Call
From the Supervisor
- Service Audit
- Reports and Metrics
From the User
- Service Survey
From the Agent
- Service Categorization
