Conversational AI platform that takes BPO efficiency and customer service to the next level.
The best platform for Chatbot, Mailbot, and Voicebot to manage your agents’ operations and customer service.
With Cari AI, you can achieve:
- Omnichannel support: WhatsApp, email, app, calls, social media
- Unlimited agents at no additional cost
- Cutting-edge technology
- Develop your own bots
- AI-powered service indicators
- Virtual assistant for your agents
- Support via chat, call, and video call
BPOs that have improved their productivity with Cari
Omnichannel
With our platform, you can manage all your social media, digital, and traditional channels and handle them with bots and/or agents through a centralized interface.
Unlimited agents at no cost for customer service
Cari AI does not require a license per agent. You can configure as many agents as you need to serve your customers, name all your agents, and monitor their performance indicators at all times.
Cutting-edge technology at your fingertips
Cari AI offers you the chance to ride the innovation wave with our suite of products. Some of the main tools available include:
- Generative AI: Currently, you can benefit from solutions powered by this technology that enable much smoother and more dynamic conversations between the bot and your customers.
- Generative AI Virtual Advisor: Training customer service staff is often a crucial and impactful part of your process. We offer this virtual advisor that “listens” to the conversation between the agent and the user, providing real-time responses for the agent to select and send. The Copilot’s knowledge base can be complemented by uploading your manuals and documents or extracting information from your website
- Document Management: Simplify the analysis of documents required for service by verifying readability, formats, complete information, and extracting required data. Integrate this with business services for necessary validations.
- Sentiment Analysis: Detect how agents are handling users and how users are reacting.
- Service Analytics: Track key indicators such as response times, protocol compliance, and agents’ spelling. This provides a clear view to identify areas that need reinforcement, simplifying and reducing the analysis time compared to other platforms.
- Intent Cloud: Easily verify what your customers are requesting from your service to make informed decisions.
Develop your own bots and self-manage the evolution of your projects.
Cari AI provides a development tool for creating and maintaining bots. This visual editor requires minimal programming knowledge and includes components for configuring user interactions, such as message boxes, questions, intent detection, integrations with your services, and report generation, among others.
Additionally, our team schedules regular support sessions for your development team to address questions, assist with adjustments, and reinforce knowledge, helping you achieve autonomy in a short period of time.
Increase your agents' productivity
With Cari AI, you can manage customer interactions across all your channels using our centralized agent module, offering chat, calls, or video calls for a 360-degree service.
You can even manage processes with the support of the AI-powered Copilot to enhance training and improve response times and service quality.
In the agent interface, you can dynamically incorporate forms, reports, and processes, allowing you to manage customer service without switching applications. This reduces response times, improves service quality for your customers, and makes your agents’ work easier.
Centro de Experiencia para ti
Cari AI te ofrece un centro de experiencia donde tienes demos de distintas verticales de negocio en diferentes canales de atención, que puedes personalizar para presentarlos a tus clientes incluyendo el nombre y el logo de la empresa a la que le vas a hacer el demo para que tus clientes se sientan más identificados con la presentación que les estén realizando.
The power of real-time monitoring of your service
You have access to platform reports, custom reports, dashboards, indicators, and alerts that allow you to analyze your service in real time.
AI-powered reports provide key service indicators to help you make informed decisions at any moment.
Alerts will direct your attention to areas that require your intervention to meet service levels. You can receive these alerts on the platform and/or via email.
FAQs BPO
- Our bots have natural language understanding with conversation context management, allowing them to detect user intent and provide specific responses to their requests. Additionally, we have optimization using generative AI to improve understanding and deliver more human-like responses to your customers.
With our NLU engine, you can easily adjust natural language understanding to recognize regionalisms, technical terms, the names of your products and services, and clearly identify user intent.
Currently, we support English, Spanish, French, and Portuguese. If you need another language, please contact our sales team to discuss feasibility.
Cari AI offers a flow editor that allows you to personalize your services and adapt them to your clients’ specific needs. This editor includes visual components that enable you to define the interactions between the bot and the user and configure any necessary integrations with your client’s business services.
Our team will provide the training required for you to perform these developments and offer ongoing support to resolve questions and assist with building your solutions. You can also request the Cari AI team to handle the construction and maintenance of your service.
With Cari AI, integrating your bot with your clients’ business services is very easy. Within the flow editor, there is a component where you can configure the connection with the service by defining the parameters you will send and receive. The information you receive can be used in your service flow to make the necessary decisions.
In our management tool, you have access to dashboards and reports that allow you to easily identify questions that the bot has not understood. In these reports, you can manage those phrases to strengthen the NLU engine’s knowledge base, enabling the bot to autonomously handle those requests in the future.
Our indicators show how many conversations were fully handled by the bot and how many required escalation to an agent. Currently, we have clients where less than 5% of conversations are escalated to agents.
It’s important to note that when the bot does not understand a request, you can configure how many attempts it will make to understand the user’s request before transferring the conversation to the agent module.
Additionally, our service includes post-sales consulting, which periodically reviews the bot’s performance, suggests improvements, and makes necessary adjustments to meet your client’s goals and turn the solution into a success story.
Cari AI provides information repositories where BPOs can access data automatically, either offline or in real time, and retrieve the information they need from their BI platforms. This allows for complete autonomy in building dashboards that meet their end clients’ requirements.
You can configure our bots on WhatsApp, in your contact center, on your website, in your app, on the Play Store and App Store, on YouTube, and across all your social media platforms: Messenger, Facebook, Instagram, etc.
For customer service, we offer the option to use chat, calls, or video calls, allowing you to provide a 360-degree service to your users.
Integration can be easily achieved using API standards, allowing smooth compatibility with various platforms, including Document Management Systems (DMS). If your process involves using a DMS, it is entirely feasible to integrate it in a straightforward and efficient manner.
- Cari AI está certificada ISO 27.001 en Seguridad de la Información, así que contamos con un proceso estricto de seguridad de los datos que incluye que toda la información se encuentra encriptada en nuestra base de datos.
- Adicionalmente, tu puedes especificarnos las restricciones que se deban tener en cuenta para tu servicio, por ejemplo en el sector financiero que si un cliente envía un número de tarjeta de crédito nuestro sistema lo enmascare para que parte de ese número no quede visible ni para el bot, ni para el agente, ni en los reportes del sistema.
- De manera periódica hacemos pruebas de Ethical Hacking a nuestra plataforma para validar que todo se encuentre actualizado, con todos los parches de seguridad requeridos y poderles brindar esta tranquilidad a nuestros clientes.
By using generative AI and our NLU engine, we can provide a smooth and natural conversation with your customers through chat or calls with our voicebot.
We can share that we have clients who have achieved customer satisfaction rates above 90% due to continuous improvements and the comprehensiveness of the services offered.
Cari offers 24/7 emergency support and provides three types of support for your needs: Standard (99.5% availability), Advanced (99.9% availability), and Premium (99.95% availability).
Regarding maintenance, we provide continuous support from our post-sales team, who will periodically review your service and suggest improvements aimed at meeting your client’s goals. You can also participate in our Success Cases Factory program at no additional cost to help us together consolidate your service as a major success story.
This is fully configurable within your service flow. You can specify how many attempts the bot can make to rephrase the question to better understand the user and when it should escalate the issue to a human agent.
Our solution’s ability to offer both bots and agents within the same suite allows us to identify the skills required for the agent based on the service the user is seeking, establish the priority of the request, and ensure the agent is informed of the customer’s information and request in real time. Additionally, during the agent’s handling of the request, our bot acts as a co-pilot, assisting with responses using information from the knowledge base.
This type of project has two associated costs:
1. Setup Cost:This covers the creation of the bot, depending on its complexity. After a meeting with our sales team, you will receive a financial proposal. This cost may be waived if you build the bot yourself using our flow editor.
2.Monthly or Annual Service Fee:You pay based on consumption. Each month, you receive a report of your service usage and make the payment, or you can opt for an annual payment to receive a significant discount on the service cost.
These costs include standard support and post-sales service to ensure your bot’s success, and you have access to a set number of monthly hours for minor adjustments to your service.
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