Key Features and Benefits for Your Agents::
Advanced System Functionality: Our tool offers intelligent search capabilities, allowing agents to find specific information using keywords or questions, delivering precise and relevant results.
Personalized Recommendations: We implement recommendation systems that suggest content based on each user’s search history and preferences, facilitating the discovery of relevant information related to their interests.
Automated Summaries and Analysis: GIK can extract key information and present it concisely, streamlining comprehension and decision-making processes.
Real-Time Assistance: We provide real-time support with relevant information and precise answers to specific questions, assisting users as they work.
Efficient Organization and Categorization: The platform categorizes and organizes knowledge into tags and categories, enabling easy and structured navigation.
Reliable Information Maintenance: Our knowledge base is regularly updated, ensuring the accuracy and reliability of the information provided.
Customization
Free Version
- Models: GPT-3.5
- User Limit: 1
- Page Limit: 100
- Message Limit: 100
- Bot Limit: 3
- Supported Files: PDF - TXT - CSV
FAQs GIK
The Intelligent Knowledge Manager (GIK) is a solution powered by artificial intelligence and natural language processing technology. It focuses on providing users with agile and personalized access to relevant, valuable, and intelligent information. By automating and optimizing knowledge management tasks, this system aims to reduce learning curves and significantly increase the productivity of professionals in your organization.
GIK functions as a bot based on a knowledge base, similar to having a virtual assistant at your fingertips. However, with advancements in Artificial Intelligence, the need for memorization has diminished. Where previously an advisor might have taken months to acquire specific knowledge, this limitation is now greatly reduced. What prevails now is the human and attitudinal dimension of our advisors. Generative Artificial Intelligence can process and deliver relevant information from hundreds of pages in minutes, resulting in precise, authentic, and high-quality responses. This, in turn, greatly enhances satisfaction levels.
GIK’s knowledge base is trained using a variety of sources, including images, documents, texts, URLs, and more.
ION can function both as an independent product, integrating its extraction services and HITL tool via API, and as part of the Cari AI Suite. While ION can operate autonomously, it is recommended to use it within the Cari AI Suite to take advantage of additional benefits such as digital channels, reporting and analytics tools, and Single Sign-On (SSO) functionality. Integration with the Cari AI Suite provides a more comprehensive experience and maximizes the benefits for users.
The knowledge base is not restricted in terms of size. It can encompass multiple pages, including extensive documents of 50, 60, or even 100 pages. For Excel files with multiple sheets, each sheet can contain a large amount of data, including hundreds or thousands of records. These elements can be loaded into the model without issue, as the training process is dynamic and adaptable. It is also possible to load URLs as a knowledge base, provided they contain information that can be processed by the system. This flexibility in information sources allows for a wide range of possibilities to build a comprehensive and effective knowledge base.
ChatGPT is a natural language processing technology created by OpenAI that uses a neural network to generate contextually relevant and coherent responses in written conversations. It allows users to interact with it as they would with another person, and it responds in a way that makes sense based on what has been said.
The impact of ChatGPT on bots translates to more natural and relevant interactions for users, a broader understanding of language, increased personalization, reduced reliance on predefined scripts, and improved operational efficiency.
Generative AI refers to a type of artificial intelligence that has the ability to autonomously generate data, images, text, or other types of content. Instead of simply analyzing existing data or responding to specific queries, generative AI models can create new, original content that resembles what they have learned during their training. This can include generating realistic images, creating music, or producing coherent and contextually relevant text.
The integration of generative AI into the process flows within Cari is noted for its efficiency and speed. Regarding training, it’s important to mention that what typically took three to four weeks has now been significantly reduced to just two days thanks to GIK. This technology enables the development of flows and all stages related to bot configuration in just two days. This transformation demonstrates the high effectiveness and automation of the process, supported by impressive results in terms of efficiency.
Yes, we are pleased to inform you that the updates are now available to our clients. Access is open for those who have editing permissions on the service execution flows. This includes the ability to access GIK functionality and perform seamless integrations within their bots.
Certainly, to maximize results, it’s recommended to follow some best practices when working with the knowledge base. One such practice is to organize the information clearly and distinctly. For example, separating different topics using bullet points allows each topic to stand out and ensures that data from one text doesn’t mix with information from another text, Excel file, or other formats used. Additionally, various techniques can be employed for this separation, such as using bullet points or arranging content on individual pages. We have implemented these practices and have achieved outstanding results, particularly in use cases related to specific product brochures. This demonstrates the significant potential that can be leveraged. Much of the information already available in your different business areas can be used for proof of concepts. It’s important to highlight that GIK provides the necessary flexibility to effectively carry out these advancements and enhance service performance.
GIK supports multiple languages. You can configure responses in your preferred language. Our platform is designed to offer flexibility in terms of language, allowing you to tailor the experience to the linguistic needs of your users.
To acquire this product, we recommend contacting your assigned Account Manager. Alternatively, you can fill out the attached contact form. We are committed to providing you with various options to facilitate your acquisition process.
