WFM
Workforce Management
The suite includes the ability to manage the team required for your customer service, track working hours, organize shift schedules, use automatic shift assignment, and easily report payroll updates.
Key Features of WFM
Employee Time Tracking
Shift configuration and assignment
Shift forecasting
Overtime and update approvals
Notifications and Alerts
For these functionalities, the suite uses Falcon Cloud from the Cari AI group as the Workforce Management (WFM) tool. It enables calculating the number of advisors required based on demand, with detailed shift information to achieve optimal distribution and efficiently meet committed service levels.
Falcon Cloud is an integrated cloud-based software for personnel management and attendance control, offering an all-in-one, real-time solution. It can operate independently from the suite to manage operations in offices, stores, construction sites, etc., handling personnel management, updates, payroll, settlements, and more.
Key Features of WFM
Employee Time Tracking Calendar: This calendar allows administrators and HR managers to view and monitor the hours worked by each employee individually, facilitating accurate and organized review and management of the workload.
Real-Time Cloud Platform: The cloud-based platform provides instant access to up-to-date data in real time. This enables users to manage and oversee critical operations from anywhere, ensuring that information is always available and accurate.
Centralization of Information from Different Locations: This system consolidates information from various locations into a single centralized platform. This simplifies data management and enhances the consistency and accessibility of information for more informed decision-making.
Ensures Compliance with Labor and Wage Regulations: The system ensures that all activities and transactions comply with applicable labor and wage regulations, reducing the risk of non-compliance and improving the company’s legal conformity.
Shift Forecasting: Utilizes advanced algorithms to predict staffing needs and optimize shift assignments. This helps improve resource planning, minimize downtime, and reduce absenteeism.
Time Tracking with Facial Recognition, Fingerprints, Cards, QR Codes, Palm Prints, and PINs: This system supports multiple identification methods for clocking in and out, offering flexibility and security in access control and employee attendance.
Workflow for Overtime and Update Authorizations: Automates the approval process for overtime and handling of updates such as absences or shift changes, facilitating efficient time management and internal communication.
Mobile App Time Tracking with Geolocation, Notifications, and Chatbot: The mobile app allows time tracking from personal devices with geolocation features. It also sends notifications and enables interaction via a chatbot for dynamic and on-the-go management.
Direct Integration with Third-Party Software: The system seamlessly integrates with other business software, such as payroll systems or ERPs, facilitating a cohesive and uninterrupted work ecosystem.
Data Export to Excel, CSV, and TXT Formats: Provides the ability to export data to various formats, allowing for deeper analysis or manipulation of data in external tools, catering to diverse business needs.
Automatic Email and SMS Notifications for Time Tracking: The system can be configured to automatically send email and SMS notifications each time a time entry is made, ensuring relevant information is shared promptly.
Help Desk Support: Offers technical assistance to resolve any questions or issues that may arise, ensuring users get the most out of the system and minimizing downtime.
