Conversational AI Platform Elevating BPO Efficiency and Service
The ultimate platform for chatbots, mailbots, and voicebots to manage your agents’ operations and customer service seamlessly.
With Cari AI, you can achieve:
- Omnichannel Support: WhatsApp, email, app, calls, social media.
- Unlimited Agents at No Extra Cost
- Cutting-Edge Technology
- Develop Your Own Bots
- AI-Powered Service Indicators
- Virtual Assistant for Your Agents
- Customer Support via Chat, Call, and Video Call
BPOs That Have Enhanced Their Productivity with Cari
Omnichannel
With our platform, you can manage all your social media, digital, and traditional channels and handle them with bots and/or agents through a centralized interface.
Unlimited Agents at No Extra Cost for Customer Support
Cari AI doesn’t require a license per agent. You can configure as many agents as you need to serve your customers effectively. This allows you to name all your agents and continuously monitor their performance indicators.
Cutting-Edge Technology at Your Fingertips
Cari AI brings you onboard the innovation train with a suite of products. Here are some of the key tools we offer:
- Generative AI: Enhance your customer interactions with solutions powered by this technology, enabling smoother and more dynamic conversations between the bot and your customers.
- Virtual Assistant with Generative AI: Training customer service personnel can be crucial and impactful for your process. Our virtual assistant “listens” to conversations between the agent and the user, offering real-time responses that the agent can select and send. The Copilot’s knowledge base can be expanded by uploading your manuals and documents or extracting information from your website.
- Document Management: Simplify the analysis of documents required during interactions to verify legibility, format, completeness, and extract necessary data. Integrate with business services to perform necessary validations.
- Sentiment Analytics: Identify how agents are handling users and how users are reacting to their service.
- Customer Service Analytics: Get key indicators such as response times, protocol compliance, and agent spelling, providing a clear view to identify areas needing improvement. This simplifies and reduces the time normally required for analysis on other platforms.
- Intention Cloud: Easily verify what your customers are requesting from your service, enabling you to make informed decisions.
Develop Your Own Bots and Self-Manage Project Evolutions
Cari AI offers a development tool at your disposal for creating and maintaining bots. This visual editor requires minimal programming knowledge and includes components that allow you to set up user interactions through message boxes, questions, intent detection, integrations with your services, report generation, and more.
Additionally, our team schedules regular support sessions for your development team to address questions, assist with adjustments, and strengthen their knowledge, helping you achieve autonomy in a short time.
Boost Your Agents' Productivity
With Cari AI, you can serve your customers across all your channels using our centralized agent module, whether it’s through chat, calls, or video calls, providing a seamless 360-degree customer experience.
Agents can even manage processes with the support of an AI-powered assistant, streamlining their training and enhancing the speed and quality of customer interactions.
Our agent interface allows you to dynamically incorporate forms, reports, and processes, enabling you to manage customer interactions without switching between applications. This reduces response times, delivers a better service to your customers, and simplifies the work for your agents.
Centro de Experiencia para ti
Cari AI te ofrece un centro de experiencia donde tienes demos de distintas verticales de negocio en diferentes canales de atención, que puedes personalizar para presentarlos a tus clientes incluyendo el nombre y el logo de la empresa a la que le vas a hacer el demo para que tus clientes se sientan más identificados con la presentación que les estén realizando.
The Power of Online Service Monitoring
You have access to platform reports, custom reports, dashboards, indicators, and alerts that enable you to analyze your service performance in real time.
Some reports are enhanced with AI, providing key service metrics to help you make informed decisions at any given moment.
Alerts allow you to focus your attention where it’s needed to meet your service level agreements. You can receive these alerts on the platform and/or via email.
FAQs BPO
- Our bots have natural language understanding with conversation context management, allowing them to detect user intent and provide specific responses to their requests. Additionally, we have optimization using generative AI to improve understanding and deliver more human-like responses to your customers.
With our NLU engine, you can easily adjust natural language understanding to recognize regionalisms, technical terms, the names of your products and services, and clearly identify user intent.
Currently, we support English, Spanish, French, and Portuguese. If you need another language, please contact our sales team to discuss feasibility.
Cari AI offers a flow editor that allows you to personalize your services and adapt them to your clients’ specific needs. This editor includes visual components that enable you to define the interactions between the bot and the user and configure any necessary integrations with your client’s business services.
Our team will provide the training required for you to perform these developments and offer ongoing support to resolve questions and assist with building your solutions. You can also request the Cari AI team to handle the construction and maintenance of your service.
With Cari AI, integrating your bot with your clients’ business services is very easy. Within the flow editor, there is a component where you can configure the connection with the service by defining the parameters you will send and receive. The information you receive can be used in your service flow to make the necessary decisions.
In our management tool, you have access to dashboards and reports that allow you to easily identify questions that the bot has not understood. In these reports, you can manage those phrases to strengthen the NLU engine’s knowledge base, enabling the bot to autonomously handle those requests in the future.
Our indicators show how many conversations were fully handled by the bot and how many required escalation to an agent. Currently, we have clients where less than 5% of conversations are escalated to agents.
It’s important to note that when the bot does not understand a request, you can configure how many attempts it will make to understand the user’s request before transferring the conversation to the agent module.
Additionally, our service includes post-sales consulting, which periodically reviews the bot’s performance, suggests improvements, and makes necessary adjustments to meet your client’s goals and turn the solution into a success story.
Cari AI provides information repositories where BPOs can access data automatically, either offline or in real time, and retrieve the information they need from their BI platforms. This allows for complete autonomy in building dashboards that meet their end clients’ requirements.
You can configure our bots on WhatsApp, in your contact center, on your website, in your app, on the Play Store and App Store, on YouTube, and across all your social media platforms: Messenger, Facebook, Instagram, etc.
For customer service, we offer the option to use chat, calls, or video calls, allowing you to provide a 360-degree service to your users.
Integration can be easily achieved using API standards, allowing smooth compatibility with various platforms, including Document Management Systems (DMS). If your process involves using a DMS, it is entirely feasible to integrate it in a straightforward and efficient manner.
- Cari AI está certificada ISO 27.001 en Seguridad de la Información, así que contamos con un proceso estricto de seguridad de los datos que incluye que toda la información se encuentra encriptada en nuestra base de datos.
- Adicionalmente, tu puedes especificarnos las restricciones que se deban tener en cuenta para tu servicio, por ejemplo en el sector financiero que si un cliente envía un número de tarjeta de crédito nuestro sistema lo enmascare para que parte de ese número no quede visible ni para el bot, ni para el agente, ni en los reportes del sistema.
- De manera periódica hacemos pruebas de Ethical Hacking a nuestra plataforma para validar que todo se encuentre actualizado, con todos los parches de seguridad requeridos y poderles brindar esta tranquilidad a nuestros clientes.
By using generative AI and our NLU engine, we can provide a smooth and natural conversation with your customers through chat or calls with our voicebot.
We can share that we have clients who have achieved customer satisfaction rates above 90% due to continuous improvements and the comprehensiveness of the services offered.
Cari offers 24/7 emergency support and provides three types of support for your needs: Standard (99.5% availability), Advanced (99.9% availability), and Premium (99.95% availability).
Regarding maintenance, we provide continuous support from our post-sales team, who will periodically review your service and suggest improvements aimed at meeting your client’s goals. You can also participate in our Success Cases Factory program at no additional cost to help us together consolidate your service as a major success story.
This is fully configurable within your service flow. You can specify how many attempts the bot can make to rephrase the question to better understand the user and when it should escalate the issue to a human agent.
Our solution’s ability to offer both bots and agents within the same suite allows us to identify the skills required for the agent based on the service the user is seeking, establish the priority of the request, and ensure the agent is informed of the customer’s information and request in real time. Additionally, during the agent’s handling of the request, our bot acts as a co-pilot, assisting with responses using information from the knowledge base.
This type of project has two associated costs:
1. Setup Cost:This covers the creation of the bot, depending on its complexity. After a meeting with our sales team, you will receive a financial proposal. This cost may be waived if you build the bot yourself using our flow editor.
2.Monthly or Annual Service Fee:You pay based on consumption. Each month, you receive a report of your service usage and make the payment, or you can opt for an annual payment to receive a significant discount on the service cost.
These costs include standard support and post-sales service to ensure your bot’s success, and you have access to a set number of monthly hours for minor adjustments to your service.
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A leading company in the technology industry with Artificial Intelligence certified under international standards ISO 27001 and ISO 9001, demonstrating a commitment to excellence, security, and quality in its processes, data, and products.
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