24/7 Support: How Bots Are Revolutionizing Help Desk
The HelpDesk, as a crucial point of contact between users and technical support teams, is constantly evolving thanks to the implementation of innovative technologies. In this context, artificial intelligence bots are revolutionizing the way technical support requests are managed and how support is provided to users. Here are some examples of how bots are transforming this sector.
Strategic Communication Campaigns
Bots can contact collaborators, suppliers, and customers to communicate relevant information, such as changes in company policies or version updates, efficiently and promptly.
Simplified Password Management
Password management, a recurring and time-consuming task, can be automated through a bot, allowing the support team to focus on more complex issues that require their expertise.
Automated Virtual Advisory:
Users can receive automated advice from the bot to resolve common issues through clear instructions, images, and videos, facilitating problem-solving without the need for support staff intervention.
Virtual Advisory with Video Call
It offers the possibility of more personalized advisory through business video calls, enabling direct and effective interaction between the user and the support team.
Ticket System Case Generation
When automated virtual advisory is insufficient or the issue is not covered, the bot can create a case in the company’s ticket management system to maintain detailed records and ensure proper escalation.
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