Chatbots Voicebots Mailbots
Offer your customers automated 24/7 support for query resolution and transaction execution using our bots that integrate with your business and provide more human-like conversations
The most notable features you can have are
- Omnichannel customer service: WhatsApp, Facebook, Instagram, calls, email, web, and other social media.
- You can offer hybrid support between bots and agents.
- Simplify your agents’ tasks using our Agent Module, which centralizes all communications in one place.
- Take advantage of our Copilot so your agents can be advised by a bot to provide clear, accurate, and instant responses.
- You have a self-management tool that allows you to customize your service at any time.
- Manage service flows with voice message recognition and visual components like buttons, stickers, and emojis.
- Natural language understanding and use of Generative Artificial Intelligence.
- You can provide support in different languages: Spanish, English, French, and Portuguese.
- Benefit from the best reports and dashboards to gain clarity on your service status.
- Security and confidentiality of your service data
COMPANIES THAT TRUST OUR TECHNOLOGY
Chatbots
With our chatbot, you can achieve:
- Provide support on your website by organizing the chat according to your brand manual and leveraging graphical components that facilitate interaction with your customers, such as carousels, menus, lists, selection buttons, multimedia, etc.
- Support your WhatsApp by utilizing interaction components or understanding the audio messages sent by your customers.
- Proactively contact your customers by sending them messages on WhatsApp to provide better support and keep them informed about your services.
- Manage all your social media centrally to ensure you don’t miss responding to any of your customers.
- Have online reports that allow you to see how your customers felt about the support and service.”
Voicebots
With our bot for handling phone calls, you can achieve:
- Provide customer support using natural language or through tone selection.
- Capture the information your service requires in an automated manner.
- Define the voice you will use for the bot: standard or neural, and adjust parameters such as speed, intonation, and volume.
- Use pre-recorded or TTS-generated audios.
- Resolve everyday queries without requiring your agents’ time.
- Enhance your support by using video calls.
Mailbot
With our email bot, you can achieve:
- Manage all your emails without missing a single one.
- Set up rules to filter emails that don’t require your attention.
- Use NLU to extract data and identify intent from the subject and body of the email.
- Configure automatic responses.
- Perform content validations to assign the appropriate agent for handling.
- Analyze attached documents to verify readability, required formats, and extract information to enhance productivity in customer service.
- Set up response templates to enable agents to respond more efficiently.
Virtual Assistants FAQs
It is an artificial intelligence program designed to simulate a conversation with human users, typically through online chat interfaces. These bots can answer questions, provide information, perform specific tasks, and carry out interactions similar to those a human would conduct in a live chat.
Also known as a voice assistant or virtual assistant, it is an artificial intelligence program designed to interact with users through speech. These bots use voice recognition technology to understand and process voice commands, allowing users to make inquiries, perform actions, and obtain information using only their voice, without the need for text interfaces.
It is an email automation program that uses artificial intelligence to manage and respond to emails automatically. These bots can classify emails, send automatic replies, provide information, and perform other actions according to predefined instructions. They are useful for efficiently handling large volumes of emails and providing quick responses to common inquiries.
Bots can handle a wide variety of tasks and inquiries, from providing basic information about schedules, products, or services to helping resolve more complex issues, processing transactions, scheduling appointments, making purchases, requesting loans, and more.
Cari AI is certified in ISO 27.001, the international standard that sets requirements for the implementation, maintenance, and continuous improvement of an Information Security Management System. Consequently, our bots are designed to comply with applicable data privacy and security regulations. User information is handled securely and used only for specific purposes, following the company’s privacy policies.
- Cari AI offers 24/7 support for emergencies and provides online assistance plans for resolving inquiries, reporting incidents, and requesting requirements.
- It has an expert team that will guide you in achieving your objectives at all times.
Our bots have an excellent understanding of natural language and manage the context of your questions well. Additionally, they feature a Generative AI module to provide more human-like responses and improve the understanding of your clients’ requests.
Bots operate in an automated manner and can handle inquiries instantly and at scale, 24/7. They can manage a vast knowledge base to address your clients’ questions and integrate with your services to provide transactional information without human intervention.
The advantages include 24/7 availability, the ability to handle multiple inquiries simultaneously across various channels, fast response times, and reduced operational costs for businesses. Additionally, bots can provide consistent and accurate responses. This helps improve customer service and enhance customer loyalty.
If the bot cannot resolve your query, we can redirect your conversation to a human agent for further assistance. It may also provide suggestions on how to rephrase your question to get a more accurate response.
Our bots are available across all your traditional and digital channels, such as WhatsApp, Telegram, Facebook, Messenger, Instagram, LinkedIn, phone calls, web, mobile apps, email, Teams, YouTube, App Store, Play Store, and more.
It’s important to provide your customers with the flexibility to contact you through their preferred channel and feel more comfortable with your service.
Cari provides you with a self-management tool for your bots so you can customize them however and whenever you want.
Our bots currently support English, Spanish, French, and Portuguese. If you need an additional language, you can contact our sales team to check the feasibility of adding the new language.
Omnichannel is a customer service strategy that aims to provide a unified and consistent experience across all available communication channels for customers (such as live chat, email, phone, social media, video calls, and others). This involves full integration of the channels to ensure that customers can switch from one to another seamlessly and without losing context.
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