WFM
Workforce Management
The suite offers the ability to manage the team required for customer service, control work hours, organize shift schedules, use automatic shift assignment, and easily report payroll updates.
Key Features of WFM
Tracking of hours worked by your staff
Shift scheduling and assignment
Shift forecasting
Overtime and update authorizations
Notifications and Alerts
For these functionalities, the suite uses Falcon Cloud from the Cari AI Group as its Workforce Management (WFM) tool. Falcon Cloud allows for calculating the number of advisors required based on demand, detailing shift schedules to achieve optimal distribution and efficiently meet committed service levels.
Falcon Cloud is a comprehensive software for personnel management and cloud-based attendance control. It operates in real time and can function independently of the suite, covering operations in offices, stores, construction sites, and more, managing personnel, updates, payroll, settlements, and more.
Funcionalidades Clave de WFM
- Employee Work Hours Calculation Calendar: This calendar allows administrators and HR managers to visualize and monitor the hours worked by each employee individually, facilitating precise and organized review and management of workload.
Centralization of Information from Different Branches**: This system consolidates information from various locations into a single centralized platform. This simplifies data management and enhances consistency and accessibility of information for more informed decision-making.
Ensures Compliance with Labor and Wage Regulations: The system ensures that all activities and transactions comply with applicable labor and wage regulations, reducing the risk of non-compliance and improving the company’s legal adherence.
Shift Forecasting: Utilizes advanced algorithms to predict staffing needs and optimize shift assignments. This helps improve resource planning, minimize downtime, and reduce absenteeism.
- Cloud Platform with Real-Time Information: The cloud-based platform provides instant access to updated data in real-time. This enables users to manage and oversee critical operations from anywhere, ensuring that information is always available and accurate.
Clocking with Facial Recognition, Fingerprints, Cards, QR Codes, Palm, and PIN: This system supports multiple identification methods for clocking in and out, offering flexibility and security in access control and staff attendance.
Workflow for Overtime and Update Authorizations: Automates the process of approving overtime and managing updates, such as absences or shift changes, facilitating efficient management of working time and internal communication.
Mobile App Clocking with Geolocation, Notifications, and Chatbot: The mobile app allows clocking in from personal devices with geolocation features. Additionally, it sends notifications and enables interaction through a chatbot for dynamic and mobile management.
- Direct Interface with Third-Party Software: The system integrates smoothly with other business software, such as payroll or ERP systems, facilitating a cohesive and uninterrupted work ecosystem.
- Export Information to Excel, CSV, and TXT Formats: Offers the capability to export data to various formats, allowing for deeper analysis or manipulation of data in external tools, accommodating various business needs.
- Automatic Email and SMS Notifications for Clocking: The system can be configured to automatically send notifications via email and SMS every time a clocking event occurs, ensuring that relevant information is shared promptly.
Help Desk Support: Provides technical assistance to resolve questions or issues that may arise, ensuring that users get the most out of the system and minimizing downtime
